Before visiting any healthcare facility

• Cancel or reschedule if you have symptoms of respiratory infection or gastroenteritis (fever, cough, sore throat, vomiting or diarrhea)
• If it is absolutely essential that you come in:
  • Perform hand hygiene upon your arrival and frequently throughout your visit
  • Wear a mask if recommanded
  • Inform the staff of your symptoms upon arrival.
• Respect signage and staff instructions at all time during your visit.
• In the event of an outbreak, certain restrictions may apply. For all the details, consult the General rules and visiting hours in CISSS de l’Outaouais hospitals (French only), as well as the active outbreak table, which is updated regularly.

Guide for patients and Visitors:

• Infection prevention

You are hospitalized

The patient has an important role to play in infection control.

• Perform hand hygienes regularly, including before meals and after using the washroom.
• Encourage your visitors and caregivers to do the same.
• Keep your environment clean and uncluttered to facilitate cleaning and disinfection.
• Clean personal items regularly (e.g., blankets, clothes, cell phone).
• Contribute to the well-being and safety of staff and other patients by:
  • Participating in required or recommended screenings.
  • Complying, when necessary, with isolation measures explained by staff.

Guide for patients and visitors

• Prevention measures or preventive isolation

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You are a caregiver or visitor

A caregiver provides much more than just a visit. On a non-professional basis, they offer significant, occasional or ongoing support to a loved one living with a temporary or permanent disability, with the goal of promoting their recovery and quality of life, regardless of age or setting.

We are committed to enabling the caregivers to be present with the person they support, whether that person is hospitalized or living in a care facility. Their presence is recognized as essential and may only be restricted in rare cases of serious and exceptional outbreaks in order to protect everyone’s safety.

Guide for Users and Visitors

• Infection prevention

Before your visit

To protect others:

• Postpone your visit if you have signs of respiratory infection or gastroenteritis, such as fever, cough, vomiting or diarrhea.
• Ask if there are any precautions or restrictions for visits on the floor or unit where your loved one is staying. In the event of an outbreak, certain restrictions may apply. For all the details, consult the General rules and visiting hours in CISSS de l’Outaouais hospitals(French only), as well as the active outbreak table which is updated regularly.

During your visit

• Practice hand hygiene using the alcohol-based hand sanitizer provided:
  • Upon entering or leaving the facility and unit.
  • Upon entering or leaving a patient room.
  • Before meals, after blowing your nose and after using the washroom.
• Practice proper respiratory hygiene. Cough or sneeze into your elbow or a tissue and dispose of it immediately.
• Unless otherwise indicated, avoid touching equipment carts and use public washrooms.
• Follow measures or additional precautions indicated on the signage at the entrance of the unit or the patient’s room (e.g., mask required).

You are visiting someone in isolation

• If you see a colorful poster at the entrance of the room, please present yourself at the nurse’s station before entering the room.
• If personal protective equipment (PPE) is required—such as a mask, gloves, gown, or visor—staff will guide you on how to put it on and remove it safely.
• Practice hand hygiene before putting on personal protective equipment and after removing it.

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