For more informations, please visit COVID-19. Questions? 1-877-644-4545


Frequently asked questions about vaccination – COVID-19

For more general questions about COVID-19, see: or call 1 877 644-4545.

FAQ – COVID-19 Vaccination

How does it work to make an appointment to receive the vaccine?

The population, according to the established prioritization list, must register via Qué, which is the easiest and fastest way to make an appointment. It is also possible to call 1 877 644-4545 for support.

For people vaccinated outside of Quebec, how can they register their vaccination with the Registre de vaccination du Québec and receive a second dose, if necessary?

To register the vaccination with the Registre de vaccination du Québec, the people in question must make an appointment at one of our vaccination sites through Qué For those who have not received their 2nd dose, an appointment will be given at the same time.

Important, once at the vaccination sites, you must present an ID and a proof of vaccination issued by the country where the doses were administered. No registration can be done without this written proof.

Please note that it is possible to make a single appointment for more than one person (e.g. a couple returning from a trip and who have both been vaccinated). However, the proof of vaccination will only be sent to the email address indicated in Clic Santé.

For more information, visit: vaccination outside Quebec

How does a person with identification difficulties on ClicSanté proceed to rectify certain situations?

A troubleshooting service is now available for people who are identification difficulties on ClicSanté. This service allows you to make an appointment to get help for the following options : 

  • Move up a 2nd dose appointment when ClicSanté cannot securely identify a person
  • Register a vaccine received outside Quebec in the vaccination registry
  • Correct incorrect informations on a proof of vaccination

To access this service, simply select the “Vaccine COVID-19 – Troubleshooting” service in the ClicSanté online platform and follow the steps.

What are the possible side effects of receiving a vaccine?

Side effects may occur after receiving a vaccine. For more details, visit :

What are the vaccination sites in the Outaouais region?

The vaccination sites are as follows:

  • Gatineau : Palais des Congrès de Gatineau
  • Buckingham (Gatineau) : Centre communautaire de Buckingham
  • Sainte-Cécile-de-Masham (Des Collines) : Centre multiservices de la Pêche
  • Saint-André-Avellin (Papineau) : Complexe sportif Whissell
  • Maniwaki (Vallée-de-la-Gatineau) : Hôtel Château Logue
  • Campbell’s Bay (Pontiac) : Centre récréatif Campbell’s Bay

All the sites chosen are safe, accessible and allow the respect of the sanitary measures in place.

Who needs to provide a proof of vaccination to access the CISSS de l’Outaouais’ facilities?

ALL visitors who would like to access CISSS de l’Outaouais’ facilities must provide a proof of vaccination except for those who are part of the following exemptions :

  • a person requiring health and social services
  • a person accompanying a child under 14 years old, who is giving birth or who is incapable of consenting to the care required by his or her health condition
  • a person visiting a loved one at its end of life
  • a parent/guardian of a child living in a rehabilitation center for young people with adjustment problems and a person with visitation rights ordered by a court decision
  • a person who accompanies another person who, because of his or her state of health or for safety purposes, requires assistance that cannot be provided by the community
  • a peace officer or firefighter who, in the exercise of their duties, must go to the targeted environment

Is parking at the vaccination sites free?

Yes, all vaccination sites will have free parking spaces.

Are the vaccination sites suitable for people with reduced mobility?

Yes, parking lots, wheelchairs and assistances service for people with reduced mobility will be available at all vaccination sites. For the Palais des Congrès, elevators are also available.

Are the mobile clinic locations accessible for people with mobility issues?

Most mobile clinic locations are accessible for people with mobility issues. However, some locations may be more difficult to access. In order to provide safe and accessible vaccination, we encourage people with mobility impairments to use the 6 fixed vaccination sites available in each territory.

Can a person have someone with them during their vaccination appointment?

Yes, people who require support can be accompanied by a family caregiver.

Is transportation to the vaccination sites available for people who do not have access to a car?

No, for now, the aim is to vaccinate people based on priority groups, not by residence.