Request for access to clinical or medical records

The Act respecting access to documents held by public bodies and the protection of personal information grants individuals rights such as the right to access documents held by public bodies, access to their personal information and the right to have it corrected. The Act also ensures the confidentiality of information held by public bodies.

At the CISSS de l’Outaouais, document access requests should be addressed to the Medical Records Department of each facility.

To make such a request, take the following steps:

Step 1 - Receipt of requests

  • Requests must be in writing, and must be sufficiently specific to allow tracking of the document(s).
  • The minimum information required is as follows: last name, first name, date of birth, gender, document(s) requested, target period, complete mailing address, telephone number and preferred transmission method.
  • A signed consent form must be submitted along with the request. It is recommended that you use the Authorization form to send information contained in the medical records (French version). Individuals aged 14 and older must complete and sign their requests themselves.

Step 2 - Analysis and evaluation of requests

  • Records technicians analyze requests to determine their eligibility and apply any required legal restrictions.

Step 3 – Answering requests

  • Requests must be answered as soon as possible, based on priorities and available resources.
  • In the event of disputes, write to Marie-Claude Sirois, Manager, Access to information and protection of personal information (clinical) at the CISSS de l’Outaouais.

Contact information

Location Email address Fax
Urban area
Gatineau Hospital 819-966-6297
Hull Hospital 819-966-6327
Pierre-Janet Hospital 819-771-0887
CLSC La Gappe 819-966-6554
CLSC LeGuerrier 819-966-6543
CLSC Saint-Rédempteur 819-966-6511
CLSC 104 rue Lois 819-966-6553
CHSLD Ernest-Brisson 819-966-6453
CHSLD Lionel Émond 819-966-6414
CHSLD La Pietà 819-966-6427
CHSLD La Renaissance 819-966-6441
Des Collines area
CLSC de Cantley, Chelsea, La Pêche et Val-des-Monts 819-986-8096
Wakefield Memorial Hospital and CHSLD, CHSLD des Collines 819-459-2248
Papineau area
Papineau CHSLD and Hospital 819-986-4005
CLSC Petite-Nation (St-André-Avellin) 819-983-7708
CLSC Vallée-de-la-Lièvre and CLSC Val-des-Bois 819-986-8096
Pontiac area
Pontiac Hospital 819-647-6292
CLSC Mansfield-et-Pontefract 819-683-2008
All other location Non available
Vallée-de-la-Gatineau area
Hôpital de Maniwaki 819-449-5177
All other location Non available
Centre Jeunesse de l'Outaouais 819-771-1363
Centre de réadaptation en dépendance de l'Outaouais 819-776-0255
Centre de réadaptation physique de l'Outaouais 819-777-4117
Centre de réadaptation en déficience intellectuelle et troubles du spectre de l’autisme de l'Outaouais 819-770-1023