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INFO-SANTÉ
INFO-SOCIAL
PRIMARY CARE ACCESS POINT (GAP)

INFO-SANTÉ

Info-Santé 811 is a free and confidential telephone consultation service.

OPTION 1 | To speak with a qualified Info-Santé nurse

Calling 811, Option 1 allows you to reach a nurse quickly if you have a non-urgent medical condition. However, if there is a serious problem or urgent need, it is important to call 9-1-1 or go to the emergency department.

The service is available 24/7. Anyone residing in Quebec can call Info-Santé 811 for themselves or for a loved one.

The service is accessible from any landline or cell phone with a Quebec number. If 811 does not work, you can call the following number: 1-866-567-4036.

The 811 nurses will assess and make recommendations based on your health condition. They can answer your questions and direct you to the most appropriate resource in your area, depending on your situation. Calling Info-Santé 811 often avoids unnecessary visits to the clinic or emergency department.

Here are examples of when you can call Info-Santé 811:

You have been dealing with the flu for several days and are wondering if you should see a doctor.
Your child wakes up with a high fever and you wonder if you should take him/her to the emergency department.
You want to know what to do to relieve itching and swelling caused by an insect bite.
You have questions regarding the resources in your local health network.

Making a call

A call to Info-Santé 811 lasts an average of 12 to 16 minutes. It takes place in three or four steps. The nurse:

Collects certain personal information.
Assesses your need.
Responds to your need.
Directs you to the appropriate resource, if necessary.

Service accessibility

English-speaking residents can get an answer in English.

Info-Santé 811 is tailored to the specific needs of certain groups of people. People who are hard of hearing can use a relay service to access Info-Santé 811.

Info-Social 811 is a free and confidential telephone consultation service.

OPTION 2 | To speak with a psychosocial worker.

Calling 811, Option 2 allows you to reach a psychosocial professional if you have a psychosocial problem. However, if there is a serious problem or urgent need, it is important to call 9-1-1 or go to the emergency department.

The service is available 24/7. Anyone residing in Quebec can call Info-Social 811 for themselves or for a loved one.

The service is accessible from any landline or cell phone with a Quebec number. If 811 does not work, you can call the following number: 819-966-6201.

Info-Social 811 psychosocial workers provide counselling and psychosocial interventions and can guide you if you need services offered within the CISSS de l’Outaouais. They will listen to and analyze your needs and can refer you to an appropriate resource in the health and social services network or a community resource.

Here are examples of when you can call Info-Social 811:

You are going through a situation where you are experiencing anxiety.
You have concerns regarding a loved one.
You are experiencing difficulties with your family or partner.
You are experiencing a bereavement.
You or someone close to you are experiencing a loss of autonomy.
You have an alcohol or drug addiction problem.

Making a call

A call to Info-Social 811 takes place in three or four steps. The psychosocial professional:

Collects certain personal information with your permission.
Assesses your need.
Responds to your need.
Directs you to the appropriate resource, if necessary.

Service accessibility

English-speaking residents in Quebec can get an answer in English.

Info-Social 811 is tailored to the specific needs of certain groups of people. People who are hard of hearing can use a relay service to access Info-Social 811.

Crisis interventions

If you are in a crisis situation, you can contact the Info-Social service, which is available 24/7, by calling 811.
We also have care providers and teams that may be called upon to travel to the community as a result of the 811 psychosocial worker’s assessment of your needs.
These care providers will listen to and analyze your needs and refer you to the appropriate resource or service.
For suicidal ideation, you can call 1-866-APPELLE (277-3553).

Our joint police and psychosocial response teams

The Outaouais region is one of the regions that has developed three joint police and psychosocial response teams. Teams can quickly deploy in tandem to help individuals with mental health issues or who are in crisis.

Initiatives that will improve the lives of many people while ensuring public health and safety.

UNIC: SPVG + CISSS de l’Outaouais - UNIC teams (youtube.com)

EMIPIC: SQ émipic video - Google Search

MAINtenir: SPMDC and CISSS de l’Outaouais

Sexual assault

Various professionals and several community organizations provide assistance and psychological support to victims of sexual assault. Whether or not you feel the need for immediate help following a sexual assault, you can always contact 811, Option 2, regardless of your age, gender identity, sexual orientation, cultural background or occupation. A psychosocial worker will listen to you and direct you to the appropriate services adapted to your needs.

Drugs, alcohol, gambling

If you or a loved one has a drug, alcohol or gambling problem, you can always call 811 to be directed to the right resources.

Refer to the following pages:

Addiction services
Alcohol and drugs [French only]

Troubled youth and families

If you or a loved one is experiencing problems, you can always call 811 to be directed to the right resources.

To learn more about the services available, visit the Troubled Youth and Families page under the Children, Youth and Families tab.

ALTERNATIVE TOOLS FOR YOUTH

It’s not all right? Here are some resources that can help!

Domestic violence

If you or a loved one is a victim of domestic violence, you can always call 811 to be directed to the right resources.

Also visit the Children, Youth and Families page.

Primary care point (gap)

The 811 Primary Care Access Point line is a free and confidential telephone consultation service.

OPTION 3 | To speak with a nurse or agent for Quebec residents who do not have a family doctor

Anyone who does not have a family doctor and resides in Quebec can contact the Primary Care Access Point (GAP). It allows them to find the health service that best meets their needs.

Calling 811, Option 3 will allow people to reach a professional seven days a week to assess and analyze their needs. The GAP helpline is available from 8:00 a.m. to 7:00 p.m. Monday to Friday and from 8:00 a.m. to 4:00 p.m. on weekends and holidays. However, if there is a serious problem or urgent need, it is important to call 9-1-1 or go to the emergency department.

The service is accessible from any landline or cell phone with a Quebec number. If 811 does not work, you can call the following number: 1-866-567-4036.

In addition, you can apply online through the 24/7 digital GAP and a professional will contact you as soon as your request is processed.

https://gap.soinsvirtuels.gouv.qc.ca/en

If you need help completing the digital form, you can call 811, Option 3. Call centre workers will assist you so that a GAP worker can call you back later without having to wait in line.

The GAP offers recommendations tailored to your needs and shows you the options available for obtaining health or psychosocial services. This will allow you to be referred to a pharmacy, discover a support program or be informed about the best at-home care.